Customer-centricity: More than Responding to Needs
Updated: Apr 7
Being customer-centric is an important aspect of business agility.
This short video clarifies the misunderstanding that customer-centricity is just about responding to customer needs and requests. It's so much more!
Being customer-centric envisions a bold new world for your customers. Knowing them very well, and knowing what resonates with them—without having to ask them—changes everything.